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Frequently Asked Questions

Q: How do I care for my car after the installation?

A: Wait 72 hours after installation to wash your car. Use only soft microfiber cloths/towels on the film. Do NOT wipe or scrub the film in direct sunlight or when the film is hot. Do NOT use abrasive cleaners on the film. Do NOT use dyed or coloured car waxes on the film.

 

Q: How do I remove scratches in the film?

A: Most scratches in the film can be removed using a rotary or dual-action buffer. For best results, it is recommended to use 3M Perfect-It Machine Polish used with their colour coded buffing pad. If needed, this product can be followed by 3M Perfect-It Ultrafine Machine Polish, used with the blue pad to restore a deep, swirl free shine.

 

Q: How do I wax the film?

A: Contamination from road oils, diesel smoke, pollen, and pollution can cause discoloration and deglossing of the film. While traditional automotive waxes can provide a small level of protection against contamination, XPEL Flawless Finish Film Sealant is specifically designed to provide the strongest possible barrier against these and other contaminants. Moreover, waxes that contain dyes and other chemicals such as naptha or kerosene may discolor or degloss the film over time and should be avoided.

 

Q: What cleaning methods and cleaners should I avoid after installation? 

A: Do not use: powder based or abrasive cleaners; high speed buffing or polishing equipment (this includes automated cash wash machines); rubbing compound, clay or other type of abrasive chemicals or any otherwise, including Alcohol, paraffin or Petroleum and solvent based degreasers on the areas where the film has been fitted/applied. It is also imperative that when you have your vehicle washed to keep any high pressure sprayer at least 80cm (2 & half rules lengths) away from the leading edges where the film has been fitted, as you might see the film start lifting or even remove the film entirely. Best is to use a high pressure hose at an perpendicular angle, (an angle of 90°) to the film and edges.

 

Q: Should my vehicle be clean before having the film fitted?

A: Yes, CPP will not wash your vehicle and we reserve the right to cancel the appointment, should your vehicle not be in an acceptably clean condition on the day of fitment.

 

Q: How soon after having the film fitted can I wash my vehicle?

A: Do not get your vehicle washed or wet at least 72 hours (3 days) after having the film fitted. It it also important that you leave the vehicle in full sun at least 2 days in order for the film to set properly. Ignoring this golden rule, may see your film lift around the edges, for which CPP will not take responsibility.

 

Q: How thick is the film?

A: 200 microns (That is, one-millionth of a meter (or one-thousandth of a millimeter, 0.001 mm, or about 0.000039 inches).

 

Q: Can the film be removed?

A: Yes. We apply the film using either a soap or gel solution (depending on the size of the area initially covered). The film can be removed, without damaging your vehicles paint work, leaving it chip free, like the day you bought it. There is however a specific technique and it is not recommended that you attempt removing the film yourself. 

CPP does not, like some fitment centres, use a heat gun to apply the film. Apart from bonding with your vehicles paint work, which will most certainly cause you to re-paint the particular panel, but this method of application also compromises the integrity, elasticity and smooth effect of the film. Should wish to remove the film yourself, please follow this link: www.xpel.com/care

 

Q: Will the film yellow?

A: Unlike certain familiar brands, CPP has taken great care in selecting premium sources of films. These films have low and in some cases no level of yellowing. This is due to a thin layer of Clear coat film that also gives the film it's high gloss look & texture. Yellowing occurs if you do not maintain/look after your film or leave it dirty for prolonged periods of time. We also recommend using a recommended hand Polish every three months as part of maintaining your films clear appearance. For more information, please contact us or visit www.xpel.com/care.

 

Q: Does the film provide UV protection?

A: Yes, the film will provide a certain level of UV protection on the areas it has been fitted. Some people only have their head lights fitted for this reason.

 

Q: When should I have my vehicle fitted with PU Paint Protection Film?

A: As soon as possible, before those nasty stone chips start taking their toll on your vehicles paint work or head/fog lights. You can even ask your car dealer when you buy your vehicle, to contact us and have the product added to your vehicle finance and we will arrange fitment with the dealer before you take delivery from the dealership.

 

Q: I have just had my vehicle re-sprayed and would like to have protection film fitted. Is it possible?

A: You will need to make a booking for 7 days after you've had your vehicle sprayed, as fitting the protection film on new paint, may cause damage to the newly painted surface. Please bare in mind, PPF is recommended to be fitted on OEM Painted surfaces ONLY! Please advise your fitment technician if the surface you would like the film applied to, has been re-painted / repaired.

Q: Bird droppings AND/OR paint has fallen on my XPEL Ultimate Paint Protection film, how do I remove it?

A:  First try removing it with XPEL Film Cleaner and XPEL Film Sealant (latter as you would a polish), if this does not work, use Lacquer Thinners and gently remove the contamination/stains from the film using a MicroFibre Cloth.

Q: If I'm interested, where can I arrange CPP fit the PPF on my vehicle?

A: We can come out and fit the film at your work place or home, provided the area is enclosed, well lit, sun and wind free I.E. double garage, basement parking with fluorescent lighting. Should you not have a suitable premises. CPP has teamed up with various fitment partners in Pretoria, Centurion and Fourways to have the PPF fitted on their premises. Please refer to our Partner Page.

CPP also provides installation at dealership premises, thus lowering liability or risks associated with taking a new vehicle off site prior to the new owner taking delivery. You can also have the film added to your vehicle finance, please ask your finance manager or bank to get in touch with us.

Q: Can the film be Removed?
Professional removal of the film is recommended. However, when professional removal is not possible, the film may be removed as follows:

  • Warm the film with a heat gun or hair dryer to loosen the adhesive. 170° is the recommended temperature for this process. Keep the heat source moving to avoid melting the film or damaging the paint.
  • Peel one corner of the film up with your fingernail.
  • Pull the film towards you at a shallow angle less than 45 degrees. This angle is important to ensure sure that the adhesive comes off with the film rather than staying on the paint. The film should “stretch” off the car.
  • If any adhesive is left on the car, use a general adhesive remover to help loosen it.